30-Day Money-Back Guarantee

We are committed to enhancing both the quality of our products and the level of service we provide, with the ultimate goal of meeting all the needs of our valued COOKSMARK customers. Your satisfaction is essential to us, and you have the right to request a refund or return. If you've made a purchase from our official COOKSMARK store at www.cooksmarkhome.com, you have the authority to request a return or refund. This service is currently available in the United States.

Should you find that the product you've received doesn't function as described or shown, and you've already opened it but wish to seek a refund, we offer a 30-day money-back guarantee. To qualify, please ensure you've followed the correct usage instructions and contact our customer care specialist team.

For undamaged products, you can request a full refund for any reason within 30 days of the purchase date. Once the returned item arrives at COOKSMARK's warehouse for inspection, the refund process will be initiated.

• Items must be in new condition including all accessories and packaging.
• Refunds are limited to the total amount paid.
• COOKSMARK does not accept returns or refunds on products bought from 3rd party retailers. If your purchase was made from one of our retailers, then the return must be processed in accordance with their returns and refunds policy.
• Shipping costs are non-refundable. We suggest when returning your item keep the tracking number as proof of return in case the package is lost.
• Returns may be rejected if items do not meet the above requirements.

 

Cancellation

We accept order cancellations before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

 

How do I return an item?

1. Please reach out to COOKSMARK customer support to initiate a return. Please state the reason for the return and provide an invoice or screenshot to confirm the order number.
2. COOKSMARK support will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to COOKSMARK with the following information:

• Name of the courier
• Tracking number

 

Refunds

Once we receive your return, we will assess the products and process your request within 7 business days and will keep you updated along the way. Once completed, you will be informed via email and the full amount of the purchased product will be credited back to you. Please allow 7-10 business days for the credit to appear on your bank statement. Please also take note that we do not refund any shipping costs.

 

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@cooksmarkhome.com.

 

Warranty & Faulty Products

We strive to provide our customers with excellent quality products. We offer a full 1-year warranty on all our products.

If you recognize what you believe is a faulty product, please get in contact with us at hello@cooksmarkhome.com. We will be in contact with you as soon as possible and assess the issue. All faulty items if deemed faulty will receive a replacement if the warranty claim is made within 12 months of the purchase date.

Once we receive the suspected faulty product, we will assess the item and get back in contact with you within 1-3 working days. after receiving the return. If we deem the product to be faulty under the COOKSMARK warranty guidelines we will repair or replace the faulty product and arrange for the product to be shipped back to you free of charge. The turnover time for this process will vary with each individual case, however, we will work hard to make the entire experience hassle-free.

If we determine the product to be not covered under the COOKSMARK Warranty, we will contact you directly and discuss alternatives and possible replacements at an additional cost.

Please note that some of the following will void the COOKSMARK Warranty, but not limited to:

• Damages or faults caused by accidents, abuse, and misuse.
• Damages caused by wear and tear, theft or loss.
• Use that is not in accordance with the listed instructions on the product packaging.

 

Returning Your Item

Please email us at hello@cooksmarkhome.com and provide a detailed description of the issue. Please allow 1-2 business days for a response from us and we will provide with the specific return instructions.

When sending an item back to us please understand the shipping costs are your responsibility. However, if your item is deemed to be faulty by us, we will credit the shipping costs back to you.

We recommend that when sending an item back to us, you use a carrier that offers shipment tracking or either insure your package for a safe return to ensure the shipment is covered for any damages or loss in transit. If you choose to use a carrier that does not offer tracking or insurance, you will be responsible if the item is lost or damaged during shipping.